Account Manager

The Role

You are a seasoned communicator who thrives on leading teams and driving account growth. You want to work with a talented team of brand and sustainability strategists, creatives, and digital specialists.
In this role, you will not only manage purpose-led, integrated brand-building and digital projects but also take a strategic approach to account growth and team development. Your leadership will ensure the seamless execution of projects, guiding junior team members and nurturing client relationships for long-term success.

Responsibilities

• Team Leadership & Development: Provide guidance and support to ensure the team delivers high-quality and inspiring projects on time and within budget.
• Account Growth & Strategy: Develop and implement strategic plans to expand existing accounts, identifying opportunities for upselling and cross-selling services. Drive client satisfaction and retention by understanding client needs, aligning them with our brand consulting and sustainability offerings, and utilising insights and analytics to inform strategy and creative briefs.
• Project Management: Oversee the day-to-day operations of both digital and non-digital projects, ensuring smooth coordination between account servicing, creative, and developer partners. Guarantee that projects meet client expectations while adhering to timelines, budget constraints, and digital performance goals.
• Client Relationship Management: Build and maintain strong client relationships, acting as the primary point of contact. Provide expert advice and insights to clients, positioning the agency as a trusted partner in brand building sustainability projects.
• Quality Assurance: Ensure all deliverables are of the highest quality, reflecting our commitment to excellence in brand building. Provide constructive feedback to the team to continuously improve both traditional and digital outputs.

About You

• Experience: At least 5-7 years of experience in account management within a brand consulting, marketing, or digital communications agency. Experience with financial or sustainability reporting is a plus, along with a strong understanding of digital ecosystems, tools, and metrics.
• Leadership Skills: Proven ability to lead and motivate a team, with a track record of managing and growing client accounts successfully across both traditional and digital domains.
• Digital Expertise: Strong working knowledge of digital marketing, including SEO, SEM and analytics. Understanding of web development, and UX/UI development methodologies for corporate sites is essential.
• Strategic Mindset: Strong strategic thinking with the ability to identify and capitalise on opportunities for account growth and client satisfaction.
• Communication Skills: Excellent verbal and written communication skills in English and Cantonese. Putonghua would be a significant advantage.
• Multitasking: Capable of managing multiple projects simultaneously, maintaining a calm and organised approach under pressure.
• Passion for Branding and Sustainability: A genuine interest in brand building, sustainability, and technology trends, with a focus on how they intersect and create value.

What We Offer

• Some hybrid flexibility to organize where you work. 
• A supportive, coaching culture. You grow, we grow. 
• Like-minded colleagues committed to sustainability and walking the talk. 

Why Join Us

Headquartered in Asia for over 30 years, Sedgwick Richardson (‘SR’) is a brand and sustainability consultancy.  We work with visionary leaders and entrepreneurs across East and Southeast Asia to build brands that create value for business, society, and the environment. We believe the adaptation and regeneration are integral to business resilience, growth, and sustainability.  Brands that are credibly contributing to a better world will prosper.  In uniting with SR, you’ll be joining a family of brand strategists, sustainability change-makers, storytellers, creatives, and digital architects going place. 

Our Commitment to Diversity, Equity and Inclusion 

At SR, we believe an equitable and inclusive work environment—where everyone feels valued and respected—is the foundation for delivering on our purpose. We seek candidates who fit into our culture and who can expand our horizons, challenge the status quo and innovate to create Shared Value.

To Apply

If this sounds like you, please send us (join@sedgwick-richardson.com) a short email explaining why you’re ready to build belief in the future along with your résumé.